Helping thousands of families and trusted by 100+ patient communities
Ari handles your never-ending to-do list
Ari handles your never-ending to-do list
Track symptoms, detect patterns
Appointments, referrals, follow-ups
Benefits nobody told you about
Red tape, handled
Ari users are saying
Ari prepped quotations, citations, talking points, questions, and templates for an IEP meeting, saving four hours of an educational advocate's time.
"It's in my phone as my BFF. I'm reaching out at 3 o'clock in the morning asking questions. As a single mom, it's worth everything to me."
"Ari creates a weekly report for me to send to our ABA therapist. She is thrilled to have some data to track his behaviors. And it is super easy for me."
"Ari has been a godsend. Ari knew about a prescription about to expire and drafted the letters to the doctors. The seizure emergency plan. The letter detailing new episodes to the neurologist. Ari has become necessary."
"Using Ari helped me navigate an upcoming Medicaid appeal and was a game changer. As a mom of a child with a rare disease, I'm constantly balancing complex medical needs and paperwork, and it helped me organize documents, structure my thoughts, and make sure I wasn't missing any critical details."
"Ari helped me out of an almost panic-stricken state by making me feel like I had an advocate and friend. I uploaded all my EOBs and my hospital and doctor bills, and Ari helped me write letters and dispute my bill, and file several complaints with my insurance. Ari helped remind me of action items to keep the ball rolling."
How it works
1
You text. Or speak.
2
Ari spots what you'd miss.
3
Ari takes the next step.
What you get
Answers from your records
- Citizen Health's "AI Advocate"
- Ask questions and get personalized answers from your records
- Appointment prep, medication history, and more
New: your teammate, available by text
- Ari, our next gen advocate: proactive, friendly, available by text
- Keeps a symptom journal
- Upgraded expertise in systems, education, public benefits, and more
Medical records collected & centralized
- Records from all your providers gathered for you (US only) and accessible in one place
Hero Mode: you delegate, Ari acts
- Proactively reviews your portals and flags updates
- Drafts and sends e-mails and MyChart messages
- Places calls for you
- And more
Advancing life-changing research
Thousands of Citizen Health patients consent to share their data for research purposes. That data, with privacy protected through de-identification, powers Natural History Studies that can help make new treatments available years earlier.
Privacy that's more than a checkbox
Citizen Health is built on a foundation of privacy and security.
Your data belongs to you. Full stop. We protect your data along every dimension, and have received SOC2 certification of our security practices.
Because we’re patients and caregivers too
Farid Vij
CEO, Co-Founder
Helping navigate the medical system for his father-in-law facing cancer. Devoted to transforming the system in favor of patients and families.
Nasha Fitter
CBO, Co-Founder
Caring for her daughter, Amara, with a rare genetic disorder. Co-founder of the FOXG1 Research Foundation to advance treatments for thousands of families like hers.
Deven McGraw
Chief Privacy Officer
Dedicating her professional life to making it easier for fellow patients to get their medical records—while ensuring they don't have to sacrifice their privacy to do so.
Daniel Wang
CTO
Caring as a son and as a father. Building AI agents to take the admin work of caregiving off of humans, so that we can focus on what matters.
Elli Brimble
Clinical Strategy
Guiding patients and families in clinic as a Certified Genetic Counselor. Now building bridges between science and the families who need it most.
Lauren Flickinger
Product
Navigating the system for her daughter, Olive, the first US patient diagnosed with Lunapark Syndrome. Dedicated to building tools that bring real relief to families like ours.
Your records, your answers, your peace of mind,
all in one place
Frequently asked questions
When co-founder Nasha Fitter’s youngest daughter was diagnosed with the rare disease FOXG1 syndrome, Nasha quickly learned that despite access to great care there was little to no information about the disease or how to navigate it, and not a single therapy on the market. She launched a nonprofit organization to address this gap and quickly found that access to rich clinical information was the biggest gap in advancing research for a cure.
In 2017, Farid co-founded a company, Ciitizen, where the goal was to build a platform that allowed cancer patients seamless access to their data. When Nasha joined the company in 2018 and helped evolve its focus into rare disease, it became clear that this unique approach could unlock key clinical data and build a patient community that could fundamentally shift care for patients with rare diseases while accelerating cures.
In 2023, Nasha and Farid co-founded Citizen Health to fundamentally flip the system on its head: empowering patients to drive their care and research through their own health data and accelerate treatments for those who need it most.
Ari is a teammate designed for the day-to-day needs of rare disease patients and caregivers interacting with the healthcare system.
As an AI-powered healthcare companion, Ari goes beyond answering questions and actually completes tasks on your behalf. It takes on the administrative, research, and coordination tasks involved in navigating healthcare, insurance, and school systems.
It reads and summarizes medical records, drafts insurance appeal letters, fills out forms, makes outbound phone calls, logs into health portals and insurance sites on your behalf, tracks symptoms, finds clinical trials, and identifies benefits programs you may qualify for.
You confirm before Ari acts; it takes on the work for you.
Ari is built for patients and families managing complex care — primarily patients and parents of children with rare disease and developmental conditions or chronic illness.
This includes if your situation is complicated — with a long list of conditions and providers.
Ari remembers your full history across sessions, consolidates information from multiple caregivers and sources, and builds a single longitudinal record. The more complex your situation, the more Ari does — because the coordination burden scales with complexity, and Ari absorbs that burden rather than placing it back on you.
Most health apps track data. Most chatbots answer questions. Ari acts. With your permission, it can log into your portals, make phone calls, fill out forms, draft letters, and build a longitudinal record of your health history — all on your behalf. The difference is the same as between a friend who tells you what to say to your insurance company and a friend who makes the call for you.
No. Ari is not intended to give medical advice and users should always consult their provider or care team on a medical decision. Ari surfaces information, research, and context — it does not diagnose, prescribe, or replace your care team. When Ari finds a potential drug interaction or flags a new clinical trial, it brings that information to you so you can discuss it with your doctor. The role is navigator and advocate, not clinician.
No. Ari always asks before sending, submitting, or taking action on your behalf. You will confirm every outbound call, every form submission, and every message. Ari is designed to prepare and execute — but never without your explicit approval.
Ari is currently in early access and completely free for members of partner patient advocacy groups.
In the future, some of Ari's functionality will be priced to reflect the cost of running the service, a monthly fee in a similar range to other AI products. There will be a free tier that covers full access to your medical records and the ability to extract answers from them to a certain usage limit.
Ari is designed to remain accessible to those who need it most — those who can't afford a $300/hour patient advocate.
Your information belongs to you. Ari never shares your data with third parties without your consent, never stores credentials in conversation, and uses secure encrypted methods for any sensitive inputs. Ari is built on the principle that your health data stays with you. Learn more about Citizen Health's commitment to privacy.
By agreeing to share your health information for research, you can help drug companies and research physicians to better understand the experience of patients like you, which can help lead to new treatments in the future.
If you agree to your information being shared for observational research, we will share a summary of your profile with our research partners, for research purposes only. The information about you that we share with researchers will not contain information like your name, date of birth, phone number, address or other information that can be easily used to identify you. In addition, we will contractually prohibit vetted partners from attempting to re-identify the information.
Should a patient’s information be included in a study, Citizen Health is committed to returning a portion of the value gained from this study with users to the extent permitted by law (for example, in the form of direct payment, services, discounts, donations, or other value) or to donate this value to an advocacy or research non-profit as directed by the patient.
Sign up for Ari, send a text, and Ari will ask what's overwhelming you right now — whether it's insurance, school paperwork, symptom tracking, finding benefits, or researching your condition.
Ari will guide you through a first task that produces real value in under five minutes. No AI experience required. No forms to fill out first. Just tell Ari what's going on.
*
The responses shown are simulated samples for demonstration purposes only. When you use Citizen's AI tools, they provide personalized insights based on your actual medical records. Citizen's AI tools are designed to help you understand and organize your medical information but do not provide medical advice, diagnosis, or treatment recommendations. Always consult with your healthcare provider before making any medical decisions. Your medical information remains private and secure within Citizen Health, and is not shared with third-party AI companies or used to train their algorithms.
