Reimagine Your Appointments

We recommend that you do. When you are on the appointment recording screen in the mobile app, the app will first ask you to confirm that you’ve gotten permission.

Many patients and caregivers say something like:
“If you’re comfortable, I’d like to record this conversation using a health app I use called Citizen Health. I use it as a personal note-taker so I can focus on our conversation and leave with clear next steps. The recording is temporary—it’s only used to create a transcript and summary for me—and I’m happy to pause or stop at any time,"

In some states, the law requires everyone in a private conversation to agree before it’s recorded. In other states, that permission isn’t legally required. No matter what the local rules are, being upfront about recording helps set the right tone.

After an appointment you will be able to see the transcript of your conversation in addition to things like a summary and next steps. If you have additional questions about the appointment, you will be able to chat with AI Advocate about it directly.

Yes—always.
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If at any point your doctor asks you to pause or stop, you can do so immediately. This is meant to support the conversation, not interfere with it. You’re on the same team.

Yes. Privacy and patient trust are foundational to Citizen Health. The platform was built with deep expertise in health data protection and with direct input from families navigating rare and complex conditions. Data is handled carefully, with a focus on supporting patients—not exploiting information.

No.

The voice recording is temporary. It’s only used to create a written transcript and a summary. Once that’s done, the audio is deleted. What remains are a transcript and notes to help you follow through on next steps.