A brief introduction to Ari
How to get the most out of the AI teammate in your pocket for rare disease patients & families
Families and patients managing complex health situations use Ari for the stuff that tends to pile up: medical bills they can't decode, appointments they need to prepare for, symptoms they've been meaning to log, programs they didn't know they qualified for.
Just text Ari what's on your plate. That's all it takes to get started. You can also open the web portal to see your chat history, the health records you've shared, symptom tracking, and more.
What Ari can do
A lot of Ari users stopped keeping notes in a separate app once they realized they could just tell Ari. You can text Ari a note right now to start.
When you have a doctor's visit coming up, Ari can pull together a one-page summary to bring with you, focusing on recent trends. There's also a lot more waiting in the web portal — this is where your full health journal lives, along with your documents library, your care team and schedule, and everything Ari has built for you over time.
Anything counts: a symptom you noticed, something a therapist mentioned, how a new medication is going, a photo of a handwritten daycare note. Ari keeps it organized and dated.
Keeping track of appointments across providers, therapists, and schools is its own full-time job. Ari can take most of it off your plate. Connect your Google Calendar and Ari tracks what's coming, sets reminders, and preps you automatically before each visit.
You can get:
You can also just text Ari about an individual upcoming appointment and it'll add it — no calendar connection required.
Many people say this is the moment Ari clicked for them. Getting your records into Ari is the single biggest unlock — there are a few ways to do it:
Getting your records into Ari is the single biggest unlock. There are a few ways to do it:
- Link your Citizen Health account — the fastest path. Ari gets your full history — labs, visits, medications, diagnoses — in about two minutes.
- Ask Ari to pull from your health portals — tell Ari which portal to check and it'll log in and retrieve what's there.
- Ask Ari to request records from your provider — for anything not on a portal, Ari can initiate a records request directly.
Once your records are in, Ari can answer questions from them like:
Your records stay within your control, and you can view them any time in the Ari web portal — along with everything Ari has built for you over time.
Logging into health portals, checking for new results, reading and responding to messages from your care team — it adds up. Ari can handle all of it. Tell Ari which portal to check and it'll log in, pull what you need, and surface anything worth your attention.
That includes:
Ari can also send messages on your behalf, with your permission. Need to follow up on a lab result, request a referral, or update a provider between visits? Tell Ari what you want to say and it'll draft and send the MyChart message for you.
Connect your email inbox and Ari works the same way there — monitoring incoming medical emails, flagging what matters, and drafting replies you can send directly.
A lot of Ari users say the Week in Review is the thing they didn't know they needed. Every Monday, Ari can send a summary of what happened last week — appointments, observations, conversations — and what's coming up. It's become a way to step back, see the full picture, and remember things you meant to follow up on.
You can customize what goes in it — upcoming appointments, medication tracking, open tasks, recent journal entries. Ari will suggest a starting format and adjust from there. You can also get a daily check-in if you want something more frequent.
Staying organized is so important, and a constant battle. That's why every journal entry you've logged with Ari, every document it has created or pulled, and every appointment on your calendar lives in one central place.
You'll find your health journal, your documents, your upcoming schedule, and your care team — all in one place. Plus you can keep your chat with Ari going on the web; your conversation history syncs across text and the portal.
What people use Ari for
Insurance and benefits are where some patients and families using Ari see the most concrete results. A couple of examples:
Text Ari about something you're dealing with — maybe a bill you don't understand, a denial you want to fight, or coverage you're not sure you're using correctly.
For patients and families managing complex care, medications are one of the most consequential things to stay on top of. A couple of ways families are using Ari for it:
Try texting Ari about a medication situation you're managing — reminders, a refill you keep forgetting, an interaction you want to check, or a question about what something actually does.
If you're a parent, navigating the school system and its endless paperwork can seem like its own full-time job on top of everything else. A few ways families are using Ari for it:
Text Ari about something coming up with your child's school — a meeting you want to prepare for, a document you need to understand, or a request you want to make.
When you have years of records across multiple providers, it's easy for things to get lost between appointments. A few things Ari has found in patients' and families' records:
Text Ari about something in your medical history you've been trying to make sense of — or ask it to look across your records for anything worth flagging.
There's always new research on rare and complex conditions, and almost no way to keep up with it all — especially on top of everything else. Ari can be your research assistant: watching for new findings and surfacing the ones worth your attention.
Tell Ari what you want it to watch for — new research on a diagnosis, updates on a specific clinical trial, or anything relevant to a condition you're managing. Ari can also help you evaluate what it finds: summarizing a paper, flagging enrollment criteria for a trial, or drafting outreach to a researcher or trial coordinator.
