Your AI Advocate Is Now With You in Every Moment That Matters

Farid Vij, CEO & Co-Founder, Citizen Health
Nasha Fitter, Chief Business Officer & Co-Founder, Citizen Health

February 24, 2026

‍

"For the first time, I got to be just Mom. I could be with my son. I could be present to hear what the doctor was saying. I could hold him and not worry that I had forgotten a detail, because AI Advocate knows everything about his history.

Now I don't have to worry about missing a detail in any conversation, because AI Advocate is always with me."

— Jordana Koch
Rare Disease Mom,  Board President of the KMT2C Foundation

‍

That's why we exist.

Rare disease families and patients carry an impossible load. Years of medical records. Dozens of specialists. A constant, exhausting effort to hold every detail in your head because dropping one could mean a missed diagnosis, a delayed treatment, a wasted appointment. You're fighting for your health, or for someone you love, with everything you have – and navigating this system demands everything you have too. The two things are always in tension.

We built Citizen Health because we believed that tension didn't have to be permanent. That the right technology, built with enough care and ambition, could carry the cognitive load – so you could show up as a person, not a case manager.

The healthcare industry has seen an explosion of AI built for providers, payors, and health systems – tools designed to make the machine and system run better. 

We're asking a different question: Who is building for the patient? For that mom, in that room, finally able to hold her son instead of holding a pen. For the patient sitting across from a specialist, trying to absorb a diagnosis while simultaneously memorizing every word they might need to recall later. For anyone who has ever left a doctor's office wishing they could have been fully present – instead of trying to remember everything at once.

Today, we're taking a meaningful step toward that future. We're making Citizen’s AI Advocate more powerful than it's ever been – and putting it in your pocket.

The Moment We Were Missing

There's a moment that has always happened outside the reach of your advocate:

— The appointment you waited six months to get. The IEP meeting where every word shapes your child's year.

— The video visit with a specialist who says something you'll need to share with three other doctors.

— The conversation where you finally get answers – and immediately start worrying you won't remember them correctly.

These moments – in exam rooms, on Zoom calls, in school conference rooms and beyond – are where the most critical decisions get made.

And until now, we've been alone in those rooms.

AI Advocate, Now in the Room With You

We're launching the Citizen Health mobile app with appointment recording and smart notetaking – and this is about far more than capturing audio.

When you bring AI Advocate into your appointments, it's there with you. In the doctor's office. On a video visit. In an IEP meeting. After the conversation, it surfaces the follow-ups, next steps, and decisions that matter. It cross-references everything that was said against your full medical history – every record, every report, every detail – and helps you understand what it means and what to do next.

It gives you presence. The thing that's hardest to hold onto when you're managing all of this.

What's Launching Today

Appointment Recording and Visit Summaries Record any conversation that matters – doctor appointments, specialist visits, video calls, IEP meetings – directly in the app. AI Advocate generates a summary of key information, follow-ups, and next steps, all cross-referenced against your complete medical history. No more choosing between listening and remembering.

Your Complete Medical History, Everywhere Not just what's in your portal. Every report, image, genetic test, clinical note, and record you've ever shared with Citizen Health – accessible to you anywhere, anytime. In the waiting room, at the pharmacy, in the ER, or in any conversation where your history matters.

AI Advocate On the Go Chat with your advocate from your phone. Prep for appointments. Understand lab results. Draft insurance appeals. Get answers in any context, instantly, from an advocate that knows your full story.

The Citizen Health mobile app is available now on iOS for users in the United States. Android is coming soon.

And we're launching it with a new look that reflects what we've always believed: that the patient comes first. Our new logo and brand put the patient on a pedestal – because that's where they belong. Citizen means something to us. It means that every feature we ship, every partnership we form, and every line of code we write is oriented around that individual and their next step.

We take this step during Rare Disease Week, when the patient communities at the heart of our mission are at the forefront of driving awareness and change. But our mission is one with a focus on every day of the year, just like those communities. 

This is just the beginning

As AI expands across the medical system, patients and caregivers deserve a version that puts them first.

The vision we're working toward at Citizen Health is one where every patient on this platform has their own AI agent – one that doesn't just respond when you ask, but proactively works on your behalf. One that connects insights across thousands of people navigating similar conditions, helping you find the right specialist, understand which treatments others have explored, and learn from the collective wisdom of a community that has been exactly where you are.

We're building toward a future where AI Advocate schedules appointments, navigates insurance appeals, tracks your symptoms over time, and alerts you when something in your records warrants attention. Where you're not just told what to do next – where the work is done for you.

That future is closer than it's ever been. Today's launch is a meaningful step in that direction.

If you're already a Citizen Health member, download the app and bring your advocate with you. If you're not yet a member, we'd love to have you.

Because no one navigating a rare disease should ever have to do it alone.

— Farid & Nasha